MyHF – Your digital service portal
With MyHF, we offer you a streamlined experience: faster, clearer, more intuitive, and more informative.
Our customer service portal integrates various digital services for you:
Documentation hub: Access the relevant digital documentation
Service hub: Access our ticket system and your service orders
Spare parts catalogue: Search and identify the right spare part for your machine
Web shop: Request the required spare parts or licenses directly through the integrated shop
Our service portal for mixer lines and curing presses
MyHF
MyHF is the HF GROUP’s digital service portal, designed to make working with your HF machines easier, faster, and more transparent.
Fewer phone calls, a clearer overview, and shorter waiting times – your inquires are forwarded directly to the right contact, helping you receive faster and more efficient support.
Order spare parts, licenses, and services; access your documentation, inspection reports, tickets and service orders; and get a quick straightforward overview of your machines- all online and conveniently bundled in MyHF.
With everything you need in one place and accessible 24/7.
The features of MyHF
Documentation hubDocumentation hub
Service hubService hub
Spare parts catalogueSpare parts catalogue
MYHF Webshop
Straight from the spare parts catalogue into your basket
Use the integrated online shop to order spare parts and sealing components for your HF systems – round the clock, without having to go via email or telephone
Select parts directly from the spare parts catalogue
Lower you transaction costs and speed up your purchasing
View your order history and order status at any time
Direct connection to your procurement systems optionally
Your onboarding into
the MyHF service portal
Register for MyHFRegister for MyHF through our homepage or your HF contacts.
INITIAL CHECKWe review your requirements and align the onboarding scope with your team.
ONBOARDING PREPARATIONWe prepare your onboarding and set up the service portal for you.
ONBOARDING SESSIONOnce the preparation is finished, we schedule a session to guide you through the portal.
FIRST USERS LIVETogether we create the first users so you are ready to start using MyHF.
FURTHER ROLLOUTYour admin users can roll out the service portal to further colleagues by creating additional users.
Your benefits
Everything tied to your exact machines
Documents, spare parts, reports and tickets are all linked to your specific fleet.
Order the right spare part
Identify the correct part from your machine-specific catalogue and request it through our web shop.
One channel for every service matter – with clear status
Raise requests through the ticket system and track their progress at any time. The service order overview shows at a glance what was done at your machines.
A complete machine history
Manuals, documentation and inspection report – digital, current and permanently available.
24/7 availability
Available around the clock, independent of office hours and without ging through phone or email.
GET TO KNOW OUR DIGITAL SOLUTION FOR YOUR HF MACHINES